Legal & Billing

Cancellation & Refund Policy

Last updated: August 27, 2026 · Governed by Indian E-Commerce & Consumer Protection Norms

Free Trial & Transparent Policy

AccuRaik provides a Free Starter tier so users can test our AI invoice OCR, bank statement parsing, and Tally export capabilities prior to purchasing any paid subscription. Please evaluate the service using the free tier before upgrading.

1. Subscription Cancellations

You can cancel your paid subscription at any time directly through your account dashboard or by contacting our support team.

No Cancellation Fee: There are no cancellation penalties or hidden charges.
Access Retention: Once cancelled, your account will remain active on your purchased tier until the end of your current paid billing cycle. You will not be billed for subsequent renewal cycles.
How to Cancel: Go to Dashboard > Billing and select cancel, or email us at support@accuraik.com with your registered email address.

2. Refund Terms

Because AccuRaik is a digital cloud Software-as-a-Service (SaaS) platform with immediate consumption of computing resources and server quotas:

General Policy: Subscription fees are non-refundable once a billing cycle has commenced and services/quotas have been provisioned.
Billing Discrepancies & Technical Errors: If you experience a genuine technical platform failure where document processing could not be delivered, or if you were incorrectly billed, please contact us within 48 hours of the transaction. Our support team will review your case on a fair, case-by-case basis.
Duplicate Charges: In the event of an accidental duplicate transaction or multiple debits for the same plan, the duplicate amount will be verified and refunded in full.

3. Refund Processing Timelines

If a refund is approved by our billing support team for a billing error or duplicate charge:

Processing Channel: The refund is credited back directly to the original payment method (UPI / Card / Net Banking) through our authorized payment gateway partner (Razorpay).
Turnaround Time: As per banking network and gateway guidelines, the refunded amount typically reflects in the customer's bank account within 5 to 7 working business days from the date of refund initiation.